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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Zook

Mike Zook

April 30, 2025

5  out of  5
rating by Mike Zook
"Very helpful. Great rates. Would highly recommend"
We responded:
"Mike, thank you for your review and welcome to our State Farm office. We look forward to working with you. Tim"
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Marla Velarde

April 24, 2025

5  out of  5
rating by Marla Velarde
"They are very professional and good peoples. One thousand million thanks."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Tim"
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Dirk Bliss

April 23, 2025

5  out of  5
rating by Dirk Bliss
"State Farm covered the cost of a lost, expensive, remote key/fob. Thanks!"
We responded:
"We’re honored by your positive feedback and look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Tim"
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Tammy McBurney

April 23, 2025

5  out of  5
rating by Tammy McBurney
"I just brought a new vehicle and contacted Tim to update my policy via email. It was completed with in a few hours. Denise is the person I was working with it was very easy process."
We responded:
"Tammy, thank you so much for your review. We are glad that you had a great experience with our office, and Denise in particular. We appreciate your feedback and your business. Tim"
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Kenny Lilly

April 18, 2025

5  out of  5
rating by Kenny Lilly
"Great service as always!"
We responded:
"Kenny, thank you for your review. It is good to hear that your service experience was great. I am appreciative of the work they do for our customers and appreciate your feedback. Much appreciated. Tim"
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Bob Loen

April 10, 2025

5  out of  5
rating by Bob Loen
"Great experiment this morning to my local State Farm office in Altoona. Fast friendly service from my hometown team!"
We responded:
"Bob, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Tim"
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Daryld Karloff

April 2, 2025

5  out of  5
rating by Daryld Karloff
"Quick to respond to our requests!"
We responded:
"Daryld, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Tim"
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Ronda Stuve

March 31, 2025

5  out of  5
rating by Ronda Stuve
"Rhonda is amazing!!"
We responded:
"Thank you for your review. Rhonda has been a great team member over the years. I am glad you had a great experience. We appreciate your business and enjoy having you as a customer. Tim"
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Sue Shultz

March 31, 2025

5  out of  5
rating by Sue Shultz
"Awesome team!!!"
We responded:
"Thanks for your review Sue. We really appreciate it. Tim"
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TeamSloan

March 30, 2025

5  out of  5
rating by TeamSloan
"Sam is super responsive and very helpful!! We appreciate all his help getting everything switched over to State Farm!"
We responded:
"Thank you for taking the time to share your thoughts! Sam has been a great addition to our team, and it is good to hear about your experience. Thank you for your business. Tim"
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Kristen Boyd

March 28, 2025

5  out of  5
rating by Kristen Boyd
"Great customer service always very helpful!!!"
We responded:
"We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thanks, Tim"
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Jeff Maak

March 24, 2025

5  out of  5
rating by Jeff Maak
"The office staff is always helpful and easy to work with."
We responded:
"Jeff, Thanks so much for the great review. You and your family have been great to work with over the years. I really appreciate your business. Thanks, Tim"
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Terra Stegall

March 19, 2025

5  out of  5
rating by Terra Stegall
"Office staff has always been very kind, yet professional. They were able to match or beat all of the competitors prices."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Tim"
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Paul Muller

March 5, 2025

5  out of  5
rating by Paul Muller
"The agent and team is pretty prompt in getting back to you when there are questions etc….."
We responded:
"Paul, thank you for your review. We appreciate your business and look forward to working with you in the future. Thanks, Tim "
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Bill Lehman

March 4, 2025

5  out of  5
rating by Bill Lehman
"I have always had very good interactions with the staff at Tim Forbes office. Everyone has always assisted me in a friendly and quick manner. Thank you for your professionalism and timeliness when helping me with claims or adding new cars on my plan."
We responded:
"Bill, Thank you for your review. We always enjoy working with you and appreciate you as a customer. Thanks, Tim."
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Chris Bartmess

February 19, 2025

5  out of  5
rating by Chris Bartmess
"Very personal and helpful. Always willing to go above and beyond to explain my options. Thank you"
We responded:
"Chris, thank you for your feedback! I'm glad you had a positive experience with our team. If you have additional questions or need further assistance, please feel free to contact our office in Altoona. We're here to help! -Tim"
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Thomas Bylund

February 17, 2025

5  out of  5
rating by Thomas Bylund
"Very nice person and solved my questions immediately. Excellent service!"
We responded:
"Thomas, thank you for your review. Glad we could help you out. We appreciate your business and thank you for insuring with our office. Tim"
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Melody Webb

January 23, 2025

5  out of  5
rating by Melody Webb
"Adam was great- enjoyed our visit."
We responded:
"Thank you, Melody, for your kind words! We’re so glad to hear that you had a great experience with Adam. We’re always here to help and look forward to assisting you again in the future! - Tim"
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Brittany Dowse

January 21, 2025

5  out of  5
rating by Brittany Dowse
"The customer service is always excellent! Great communication and Denise is fantastic and always willing to help!"
We responded:
"Thank you for the wonderful review, Brittany! We’re so glad to hear that Denise has been fantastic in providing excellent service and communication. We’re always here to help, and your kind words mean a lot to us! - Tim"
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sherri cole

December 12, 2024

5  out of  5
rating by sherri cole
"Hailey rocked it out for me ! I truly appreciate her and all that she did. I might have scared her a bit though. She was absolutely great to talk to. Thank you Hailey. ☮️"
We responded:
"Hi Sherri, thank you for such a fun and thoughtful review! I know Hailey enjoyed working with you just as much. She’s always fantastic at helping out and making the process enjoyable. We’re lucky to have her on the team! Thanks again for your support! - Tim"
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Tom Hay

November 21, 2024

5  out of  5
rating by Tom Hay
"Always helpful and knowledgeable with what you need and great service"
We responded:
"Thank you, Tom! We’re so glad to hear you’ve had a positive experience. Our team is always here to provide helpful and knowledgeable service whenever you need it. We appreciate your support!- Tim"
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Amie Mathis

October 31, 2024

5  out of  5
rating by Amie Mathis
"Denise, Rhonda, and Kelsi (no longer there) have been a life saver! Their compassion and professionalism is amazing."
We responded:
"Thanks Amie. We appreciate you taking time to give us feedback. We look forward to working with you in the future. Tim"
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Alan Grimm

October 9, 2024

5  out of  5
rating by Alan Grimm
"Always helps us with updated and changes on our insurance! Rec the temporary insurance card -Thank You"
We responded:
"Thank you, Alan! We're happy to hear that our team has been able to assist you with updates and changes to your insurance. We're glad you received the temporary insurance card, and we appreciate your continued trust in us! – Tim"
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Tabatha Stoner

October 4, 2024

5  out of  5
rating by Tabatha Stoner
"Been with local agent Tim Forbes for 20+years. Always great professional yet personable."
We responded:
"Tabatha, thank you for your review. We have enjoyed working with you and your family over the years. Look forward to many more. Tim"
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Doris Lehman

August 29, 2024

5  out of  5
rating by Doris Lehman
"Rhonda was great with helping me get coverage on my corvette. She was very patient with my questions. The whole Altoona office has always be great. We continue to this office, even though we live in Ankeny. They are a great team and efficient."
We responded:
"Doris, Thanks so much for your review. We appreciate your business and look forward to working with you for years to come. Tim"