State Farm® Insurance Agent Tim Forbes

"Denise, Rhonda, and Kelsi (no longer there) have been a life saver! Their compassion and professionalism is amazing."

"Always helps us with updated and changes on our insurance! Rec the temporary insurance card -Thank You"

"Been with local agent Tim Forbes for 20+years. Always great professional yet personable."

"Rhonda was great with helping me get coverage on my corvette. She was very patient with my questions. The whole Altoona office has always be great. We continue to this office, even though we live in Ankeny. They are a great team and efficient."

"Tim & his team in Altoona consistently exceed our expectations. You can’t beat having the ability to call or stop in & work with actual people when you need them."

"I do not own this insurance, but my son hit a bull which is owned by one of their customers and damaged my Truck without it I have no way to operate a business. The adjuster from Altoona. Rick Moore will not call myself or my insurance agent back we have both repeatedly left messages. Do not purchase this insurance I’ve never seen such poor service"

"Awesome team!!!"

"Easily recommend. All of my interactions with each team member have been professional, efficient, and pleasant!"

"Denise is amazing to work with 10/10 recommend everyone to speak with her regarding any issues!!"

"Rhonda is always so helpful and kind. Feel confident that we are taken care of."

"Very personal and helpful. Thank you"

"We’ve been clients for over 40 years. Hopefully that says it all."

"So kind, helpful and knowledgeable"

"I myself have been a State Farm customer ever since the day I was licensed to be behind the wheel. Prior to me being able to drive my parents drove covered under State Farm, so we all together have been State Farm Customers with Tim Forbes State Farm in Altoona, Iowa for well over 40 years. In all of the time that we have been clients, we have never once had a single issue with our vehicles problems or accidents being fully handled by the company and the amazing people that work there. Every time I call, no matter who picks up the phone it’s always a pleasure speaking with them. They always care about what’s going on not just with your car, but also you and how your family is. I truly can’t say kind enough things about the men and women at that particular location. At Tim Forbes State Farm in Altoona, Iowa you’re more than just their client, you’re really a part of their family."

"Very awesome people very friendly and down to earth. And so helpful."

"Resolves issues fast and professional no complaints def recommend!"

"Excellent customer service!"

"They have been fantastic no matter what hiccup we have had with vehicles!"

"Sam is alw quick to respond. Answers all my questions, etc. I appreciate that. L"

"Top notch agency. Excellent service. Response time is superior to many I have had over the years. Check them out."

"Great help"

"If I could give Adam 10 stars, I would! For the first time in a very long time, I feel confident that my insurance needs are understood and met. Phew! What a relief!"

"Krissi and the other staff at Tim Forbes State Farm Insurance are always so helpful, courteous and knowledgeable. I highly recommend them to meet all your insurance needs."

"My parents were a part of the March 5th, 2022 tornado that hit Runnells. They have been customers with STATE FARM for 34 years with a clean loss history and they've never missed a payment. After the storm, it took FOUR months to finally get funds to just be able to start the repairs/projects. My parent's first claim adjustor was rude, missed a lot of items on the initial inspection, and wouldn't respond to our calls or emails. In addition to lack of response from the adjustor, my parents couldn’t get ahold of their local agent, Tim Forbes either. After multiple attempts, I had to pretend I wanted new insurance just to get a call back. He agreed to meet with us, and we were able to get him to help us get a new claims adjustor and things were finally starting to look up. Our first contractor, Ram Roofing, was very supportive in the beginning, but ended up turning rude with us after not recieving payment from the insurance company right away. It took me many emails/calls to State Farm and Ram Roofing to get items figured out and agreed upon, I was basically doing their job for them. It took us almost a year just to get them paid because of State Farms claims procedures and the constant lack of communicarion and responses. Fast forward to fall of 2023, we found a new contractor to finish outdoor garage siding, decking, and interior projects. State Farm denied the outdoor garage siding as they didn’t believe our signed letter from our contractor stating the siding was no longer available. We had to wait on them to send out a person to get a sample and send in for verification. By time they responded back we were into winter and hit with back to back snowstorms. They finally approved the quote, but would not extend us time to get it done before the deadline of today. I contacted BBB, City Attorney General, and the Iowa Insurance Commissioner to review, but an extension to finish the remaining projects was denied. I have contacted them again, but not holding my breathe on assistance from them. The interior project to fix the living room ceiling was being denied due to contractor not having dimensions on the quote (this took State Farm THIRTY-NINE days to tell us why and what is needed). Now they are saying they paid us for more dimension size then what the contractor's quote had, but their pricing was from the original quote back on 2022 prices/building materials and these have gone up. We are still $850 difference. I do have a manger from State Farm and our contractor meeting to discuss the breakdown in more detail. All I can do at this point is hope the meeting goes well and it gets approved. Lastly, personal property items have been removed from the most recent list by State Farm. I submitted the original HHPP list that was sent in to get them added back on. Then they missed adding 12 items I sent in with receipts. Some of the items on same receipts got added but they still missed a bunch! Agent Tim Forbes and secretaries stopped responding to pur attempts to get further assistance. Horrible service all around! We are done with them soon, I am quoting new insurance carriers for my dad and brother. We have been through 12 claims adjustors (this does not include household personal property claims adjustors as this is a separate department) and every time we are assigned a new adjustor, it’s like starting over again. They claim to be a good neighbor, but they are FAR FROM IT."

"I have always found everyone at Tim Forbes, State Farm insurance agency to be very helpful. Krissi Fels along with the entire staff are always friendly and helpful."