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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tom Hay

Tom Hay

November 21, 2024

5  out of  5
rating by Tom Hay
"Always helpful and knowledgeable with what you need and great service"
We responded:
"Thank you, Tom! We’re so glad to hear you’ve had a positive experience. Our team is always here to provide helpful and knowledgeable service whenever you need it. We appreciate your support!- Tim"
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Amie Mathis

October 31, 2024

5  out of  5
rating by Amie Mathis
"Denise, Rhonda, and Kelsi (no longer there) have been a life saver! Their compassion and professionalism is amazing."
We responded:
"Thanks Amie. We appreciate you taking time to give us feedback. We look forward to working with you in the future. Tim"
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Alan Grimm

October 9, 2024

5  out of  5
rating by Alan Grimm
"Always helps us with updated and changes on our insurance! Rec the temporary insurance card -Thank You"
We responded:
"Thank you, Alan! We're happy to hear that our team has been able to assist you with updates and changes to your insurance. We're glad you received the temporary insurance card, and we appreciate your continued trust in us! – Tim"
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Tabatha Stoner

October 4, 2024

5  out of  5
rating by Tabatha Stoner
"Been with local agent Tim Forbes for 20+years. Always great professional yet personable."
We responded:
"Tabatha, thank you for your review. We have enjoyed working with you and your family over the years. Look forward to many more. Tim"
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Doris Lehman

August 29, 2024

5  out of  5
rating by Doris Lehman
"Rhonda was great with helping me get coverage on my corvette. She was very patient with my questions. The whole Altoona office has always be great. We continue to this office, even though we live in Ankeny. They are a great team and efficient."
We responded:
"Doris, Thanks so much for your review. We appreciate your business and look forward to working with you for years to come. Tim"
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Carrie Forristall

August 29, 2024

5  out of  5
rating by Carrie Forristall
"Tim & his team in Altoona consistently exceed our expectations. You can’t beat having the ability to call or stop in & work with actual people when you need them."
We responded:
"Carrie, thank you for the great feedback! It’s always a pleasure to assist you, whether you call or stop by the office. We appreciate your business! -Tim"
Profile photo of Chad Carstens

Chad Carstens

August 10, 2024

1  out of  5
rating by Chad Carstens
"I do not own this insurance, but my son hit a bull which is owned by one of their customers and damaged my Truck without it I have no way to operate a business. The adjuster from Altoona. Rick Moore will not call myself or my insurance agent back we have both repeatedly left messages. Do not purchase this insurance I’ve never seen such poor service"
We responded:
"Chad, I am sorry to hear about the issues. While we are the State Farm Insurance office in Altoona, we are not the claims office or have any control over claims. We have reached out to the adjuster asking him to contact you to discuss further. Tim"
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Sue Shultz

July 24, 2024

5  out of  5
rating by Sue Shultz
"Awesome team!!!"
We responded:
"Thanks for your review Sue. We really appreciate it. Tim"
Profile photo of Eric Forsberg

Eric Forsberg

July 18, 2024

5  out of  5
rating by Eric Forsberg
"Easily recommend. All of my interactions with each team member have been professional, efficient, and pleasant!"
We responded:
"Eric, thank you for your five-star review! I'm so glad to hear that your experiences with our team have been positive. We appreciate your recommendation and look forward to continuing to serve your insurance needs! -Tim"
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mackenzie johnson

June 18, 2024

5  out of  5
rating by mackenzie johnson
"Denise is amazing to work with 10/10 recommend everyone to speak with her regarding any issues!!"
We responded:
"Hi Mackenzie, we're thrilled to hear that you had a great experience working with Denise! If you have additional questions or need further assistance, please reach out. We appreciate your recommendation! - Tim"
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Marin Bisdorf

May 30, 2024

5  out of  5
rating by Marin Bisdorf
"Rhonda is always so helpful and kind. Feel confident that we are taken care of."
We responded:
"Marin, thanks for your five-star review! We're glad to hear that Rhonda has been so helpful and kind. We appreciate your business and look forward to continuing to serve you! -Tim"
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Chris Bartmess

May 16, 2024

5  out of  5
rating by Chris Bartmess
"Very personal and helpful. Thank you"
We responded:
"Chris, thank you for your feedback! I'm glad you had a positive experience with our team. If you have additional questions or need further assistance, please feel free to contact our office in Altoona. We're here to help! -Tim"
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Tom Carmichael

May 10, 2024

5  out of  5
rating by Tom Carmichael
"We’ve been clients for over 40 years. Hopefully that says it all."
We responded:
"Wow, the years certainly fly by! Thank you so much for the review, Tom. Yes, that says a lot and it also means a lot to us. I’m very honored to be your Good Neighbor and look forward to many more years! -Tim"
Profile photo of Julie Cooper

Julie Cooper

May 1, 2024

5  out of  5
rating by Julie Cooper
"So kind, helpful and knowledgeable"
We responded:
"Thank you so much for the wonderful feedback, Julie! I'm glad you had a positive experience with our Altoona office. We appreciate your business! -Tim"
Profile photo of Shallis Rector

Shallis Rector

April 27, 2024

5  out of  5
rating by Shallis Rector
"I myself have been a State Farm customer ever since the day I was licensed to be behind the wheel. Prior to me being able to drive my parents drove covered under State Farm, so we all together have been State Farm Customers with Tim Forbes State Farm in Altoona, Iowa for well over 40 years. In all of the time that we have been clients, we have never once had a single issue with our vehicles problems or accidents being fully handled by the company and the amazing people that work there. Every time I call, no matter who picks up the phone it’s always a pleasure speaking with them. They always care about what’s going on not just with your car, but also you and how your family is. I truly can’t say kind enough things about the men and women at that particular location. At Tim Forbes State Farm in Altoona, Iowa you’re more than just their client, you’re really a part of their family."
We responded:
"Shallis, We thank you for your awesome review. Our office has enjoyed working with you and your family over the years. Look forward to helping for years to come. Tim"
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Rodney Buchholz

April 27, 2024

5  out of  5
rating by Rodney Buchholz
"Very awesome people very friendly and down to earth. And so helpful."
We responded:
"Rodney, Thank you for your review. We really appreciate your business and look forward to working with you in the future. Tim"
Profile photo of Sophia Schooley

Sophia Schooley

April 25, 2024

5  out of  5
rating by Sophia Schooley
"Resolves issues fast and professional no complaints def recommend!"
We responded:
"Sophia, thank you for your kind words and recommendation! We're delighted to hear that you had a positive experience. Thanks again! -Tim"
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Jeff Wilson

April 12, 2024

5  out of  5
rating by Jeff Wilson
"Excellent customer service!"
We responded:
"Jeff, thank you for the review. We appreciate your business. Tim"
Profile photo of Nancy Walters

Nancy Walters

April 10, 2024

5  out of  5
rating by Nancy Walters
"They have been fantastic no matter what hiccup we have had with vehicles!"
We responded:
"Nancy, thank you for your wonderful feedback. We're happy to assist with your auto insurance needs and I'm glad you've had a great experience with our Altoona office! Looking forward to continuing to serve you. -Tim"
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Lauri Winters

April 10, 2024

5  out of  5
rating by Lauri Winters
"Sam is alw quick to respond. Answers all my questions, etc. I appreciate that. L"
We responded:
"Lauri, thank you so much for sharing your kind words about Sam! It’s fantastic to hear that he has delivered the Good Neighbor experience that our team strives for. We appreciate your business! - Tim"
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Mark Barbeau

April 4, 2024

5  out of  5
rating by Mark Barbeau
"Top notch agency. Excellent service. Response time is superior to many I have had over the years. Check them out."
We responded:
"Mark, thank you for your kind words! We're thrilled to hear you've had such a positive experience with our office. We appreciate your recommendation and are here to continue serving you with the same dedication. -Tim"
Profile photo of Joseph Weaver

Joseph Weaver

April 2, 2024

5  out of  5
rating by Joseph Weaver
"Great help"
We responded:
"Joseph, thank you for your five-star review! Your feedback means a lot to our team and we look forward to continuing to serve you. -Tim"
Profile photo of Phylana Ladd

Phylana Ladd

March 26, 2024

5  out of  5
rating by Phylana Ladd
"If I could give Adam 10 stars, I would! For the first time in a very long time, I feel confident that my insurance needs are understood and met. Phew! What a relief!"
We responded:
"Thank you, Phylana for your review! It's incredibly rewarding to know that we have been able to provide you with the confidence and assurance you deserve regarding your insurance. Don't hesitate to reach out if you ever need further assistance. -Tim"
Profile photo of Ranae Whitmore

Ranae Whitmore

March 26, 2024

5  out of  5
rating by Ranae Whitmore
"Krissi and the other staff at Tim Forbes State Farm Insurance are always so helpful, courteous and knowledgeable. I highly recommend them to meet all your insurance needs."
We responded:
"Hi Ranae, thank you for your five-star review! I’m thrilled you've been happy with Krissi and the rest of the team's service. We appreciate your recommendation and look forward to serving you again soon! -Tim "
Profile photo of Jamie Schroeder

Jamie Schroeder

March 6, 2024

2  out of  5
rating by Jamie Schroeder
"My parents were a part of the March 5th, 2022 tornado that hit Runnells. They have been customers with STATE FARM for 34 years with a clean loss history and they've never missed a payment. After the storm, it took FOUR months to finally get funds to just be able to start the repairs/projects. My parent's first claim adjustor was rude, missed a lot of items on the initial inspection, and wouldn't respond to our calls or emails. In addition to lack of response from the adjustor, my parents couldn’t get ahold of their local agent, Tim Forbes either. After multiple attempts, I had to pretend I wanted new insurance just to get a call back. He agreed to meet with us, and we were able to get him to help us get a new claims adjustor and things were finally starting to look up. Our first contractor, Ram Roofing, was very supportive in the beginning, but ended up turning rude with us after not recieving payment from the insurance company right away. It took me many emails/calls to State Farm and Ram Roofing to get items figured out and agreed upon, I was basically doing their job for them. It took us almost a year just to get them paid because of State Farms claims procedures and the constant lack of communicarion and responses. Fast forward to fall of 2023, we found a new contractor to finish outdoor garage siding, decking, and interior projects. State Farm denied the outdoor garage siding as they didn’t believe our signed letter from our contractor stating the siding was no longer available. We had to wait on them to send out a person to get a sample and send in for verification. By time they responded back we were into winter and hit with back to back snowstorms. They finally approved the quote, but would not extend us time to get it done before the deadline of today. I contacted BBB, City Attorney General, and the Iowa Insurance Commissioner to review, but an extension to finish the remaining projects was denied. I have contacted them again, but not holding my breathe on assistance from them. The interior project to fix the living room ceiling was being denied due to contractor not having dimensions on the quote (this took State Farm THIRTY-NINE days to tell us why and what is needed). Now they are saying they paid us for more dimension size then what the contractor's quote had, but their pricing was from the original quote back on 2022 prices/building materials and these have gone up. We are still $850 difference. I do have a manger from State Farm and our contractor meeting to discuss the breakdown in more detail. All I can do at this point is hope the meeting goes well and it gets approved. Lastly, personal property items have been removed from the most recent list by State Farm. I submitted the original HHPP list that was sent in to get them added back on. Then they missed adding 12 items I sent in with receipts. Some of the items on same receipts got added but they still missed a bunch! Agent Tim Forbes and secretaries stopped responding to pur attempts to get further assistance. Horrible service all around! We are done with them soon, I am quoting new insurance carriers for my dad and brother. We have been through 12 claims adjustors (this does not include household personal property claims adjustors as this is a separate department) and every time we are assigned a new adjustor, it’s like starting over again. They claim to be a good neighbor, but they are FAR FROM IT."
We responded:
"Jamie, I want to extend my sincerest apologies for the frustrations and inconveniences you and your family encountered. It's disheartening to hear that our response fell short of your expectations, and I completely understand your frustration with the lack of communication and delays in the claims process. This is not the experience we aim to provide our valued customers, especially during such trying times. Once again, I apologize for the frustration and inconvenience you experienced. -Tim "